Support tickets are the best way to get help with your services. Tickets are tracked, prioritized, and you will have a written record of the resolution.
Opening a Ticket
- Log in to your client area at client.webofnevada.com.
- Click Support in the top navigation, then select Open Ticket.
- Choose the appropriate department — Support for technical issues, Sales for pre-sales questions.
- Enter a descriptive subject and describe your issue in as much detail as possible.
- Click Submit.
Tips for Faster Resolution
- Include your server hostname or IP address.
- Describe what you were doing when the issue occurred.
- Include any error messages you received.
- Attach screenshots if relevant.
Checking Ticket Status
Go to Support > My Support Tickets to view all open and closed tickets. You will also receive email notifications when a reply is posted.
